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How secure is iiSports.com?
We go to great lengths to keep your
information private and safe. All credit card
transactions occur in a secure portion of our
site to protect you and your account from any
loss, misuse or alteration of information that
we collect. You can buy with us with complete
confidence.
We use Secure Socket Layers (SSL), the industry
standard in transferring information to process
your order. The SSL encrypts, or translates, your
order information into a highly indecipherable
code, which is processed immediately.
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How many items do you offer?
iiSports.com is the internet's largest and oldest
online extreme sports store. We currently carry
over 8000 items ready to ship every single day.
We recieve new items into our expanding wharehouse
every single day. We take pride in offering you
more choices, the best brands, lower prices and
fast and affordable shipping.
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Can I place my order without
a credit card?
At the current time we do not offer you the ability
to place an order on our online store without
the use of a Visa, Mastercard or American Express.
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I need my order quickly, what
are my options?
Easy! All you need to do is when checking out
of our online store make sure you select a different
shipping method. The default is 'Ground' Shipping
but there are several other options including
Three Day Air, Two Day Air, or Overnight to help
get you your gear as soon as possible.
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I recieved an order confirmation
email what does this mean?
This simply means that after you placed your order
online with us, that the system recognized your
order and everything went thru the system as planned.
Keep in mind that your order will still need to
be processed and shipped. It can take upwards
of 48 business hours to process orders before
they are shipped out of our wharehouse.
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Will you special
order an item for me?
iiSports.com provides over 8000 items for your convenience,
at this current time we do not provide special orders. |
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My item was in stock on your
website but now its out of stock?
Our inventory is currently updated two times per
working day. If we are low on an item in between
these times there could be a small chance by the
time you order your item its out of stock when
it was in stock.
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How long does a backordered item take to arrive?
When the arrival time for a backorder item changes,
it is normally due to a manufacturing delay. At
iiSports.com we try to keep our stock full, however,
there are times when we are not able to receive
merchandise from the manufacturer. We understand
how important it is to receive your order on a
timely basis and we continually replenish our
stock before it is depleted.
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How soon will my return be processed?
Most
returns are processed within 1-3 business days
from the time it is received in our office. Orders
taken by credit card will have their credit card
refunded in approximately 3-5 business days from
the time the package was received in our office.
If you request a exchange, the return should be
processed and on it’s way back to you within
1-3 business days from its received date. In some
instances it may be necessary to contact you regarding
your return, please provide a contact number or
email address.
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What if my package
is damaged or merchandise is missing?
iiSports.com takes every effort to ensure you package
arrives in satisfactory condition. If your package
is damaged please call our customer service (1-800-898-2042),
and speak to a customer service representative.
Do not discard the shipping carton until you have
spoken with us.
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Where can I find your sale items?
There a few different areas where you can find
our sale items: iiSports Outlet Store, and also
on Ebay.com
Our Outlet Store offers brand new overstocked
or discontinued items and accessories at 20-75%
off. To access these sale items simple click on
the Outlet Store link on the home page and select
the category of items of your choice.
You will also find excellent deals on new, damaged
or discontinued items at our Ebay Stores at ebay.com.
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Can I get my tracking number please?
When you place an order at our website an account
is created where your able to log in to view your
past orders and the status of those orders including
your tracking numbers for your items. Please go
to our homepage and log into your account using
the username and password given when checking
out.
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Why is the online price different
than whats is shown in your print catalog?
Prices on certain items may change in the interim
of our catalogs being printed. Our sales staff
will inform you of any price change that may have
occurred when you are placing you order. If an
item’s correct price is lower than our stated
price, you will be charged the lower amount. If
the price is higher than our stated price, we
will contact you for instructions before shipping.
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Why are your online prices different
than the prices in your retail store?
Several
reasons, the biggest being the level of service
we are able to offer to our store customers (i.e.
all products are on display for you to 'touch
& feel', many times our store staff will assist
in installing parts, etc.).
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Can I get the same price in
your retail store as you have listed on your website?
On
many items, the answer is yes. However, our stores
& website operate independently so there is
no guarantee. What's on sale in our stores may
not be on sale on the web and vise versa and neither
is obligated to honor prices found on the other
(or on ebay).
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Can I pick up the items I order
off your website at your retail store ?
All
internet orders placed have to be shipped and
cannot be picked up at our retail stores. This
is because sometimes your items may be shipped
from different locations and they may not have
what you ordered at the store.
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Wholesale
Department Frequently Asked Questions
How can I get access to your Wholesale
side of iiSports.com?
You
need to setup a account first... See Below...
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How
can I setup a Wholesale Account?
Email
Wholesale@iisports.com to be added, Must be a
Dealer first, See Below...
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How
can I setup a Wholesale Account?
We
appreciate your interest in becoming a I&I
Dealer. It is very simple to be setup as a Dealer,
All we need you to do is Fax or Email a Copy of
your Business/Sellers Permit, Along with any addition
company info you may have (Phone, Fax, etc). Then
you will be setup as a Dealer and given access
to our Wholesale Website. There's NO charge to
open an account and NO Minimum Order.
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Does I&I Sports Offer Drops Shipping?
YES,
At no Extra charge we can ship directly to your
customers. No Label, I&I Stickers, Catalogs,
Or Invoice are included in the box so your customers
have no Ideal it came from us. Let I&I Sports
be YOUR Warehouse!
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Do
you do Private Label Products?
Yes,
We can private label many products at a Low Quantity...
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Why
don't you have a printed price book?
Prices
change often in Paintball & Airsoft with many
items changing daily.
The prices on our website are the most up to date,
please feel free to login
at any time. Or you can always email or call us
for the latest price on any
particular item (we try to pass price reductions
along as soon as we are
notified by manufaccturers!)
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Are
you a full line wholesaler who supplies everything?
Yes,
but we won't carry items that we have evaluated
and won't sell in our own
stores. All items we offer must have value to
you or your customers.
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Are
you the cheapest supplier?
We're
the cheapest on many items and others we're not.
We specialize in
closeouts, soft goods and accessories.
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We're
a small dealer, can we still buy from you?
Yes,
in fact we cater to small dealers! We have no
problems shipping very
small orders and accept all major credit cards.
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